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FAQ

Glam & Glits
Frequently asked questions

 

When will my order ship?
Please allow 2 full business days for your order to be processed and be shipped, if your order was made online please allow 5-7 business days. Orders received on Friday, Saturday and Sunday will be processed on the following Monday and shipped out by the following Wednesday. All orders are shipped via FEDEX GROUND unless specified. Glam & Glits is closed on weekends and major holidays.


Do you ship outside of the United States? How much does shipping cost?
Of course we do, fabulous nails are well-traveled. We will ship almost everywhere in the world. Some countries are excluded, require a business or a tax ID to ship to; we will contact you if there are any of these issues with your shipment. Shipping rates vary based on weight and distance; estimated cost will be calculated at check out. PLEASE NOTE: Customers are responsible for all Duties, Taxes and/or VAT (Value Added Tax) or customs fees imposed by their respective countries when shipping internationally. These taxes are NOT included in the International shipping fee and orders will not be refunded because of unwanted additional fees. Please check with your local post office to find out fees before placing an order.


Do you ship to P.O. Boxes or APO addresses?
FedEx is our shipping partner and unfortunately they cannot deliver to P.O. Boxes. If you are unable to provide any other physical address for us to ship to, give us a call and we will try to make special arrangements for you. Also we are unable to ship to any APO or FPO addresses. We love our service men and women, but due to FedEx restrictions we cannot provide this shipping method.


My order shipped, when will it arrive?
Our friends at FedEx Ground work pretty quickly. Orders to residents within the USA, once shipped typically arrive in 3-5 business days. Orders outside the USA can take 10-21 business days. Due to the increase in mail theft, all orders over $100 require a signature upon delivery. We know our customers are busy people, so you do have the ability to waive the required signature by calling us. But please note  you will in turn accept full responsibility for the package.


What payment methods do you take?
We currently accept Visa, MasterCard, American Express, Diners Club, Discover, JCB and PayPal.


Are Duties, Taxes and/or Value Added Tax included when shipping internationally?
Customers are responsible for all Duties, Taxes and/or VAT (Value Added Tax) imposed by their respective countries when shipping internationally. These taxes are NOT included in the International shipping fee.


What is your return policy?
We cherish all of our customers and pride ourselves on keeping the positive vibes flowing. We will happily replace products damaged during shipping if you contact us know within 15 days of delivery. As a result of safety and cleanliness standards we are unable to offer any refunds, returns or exchanges for any other reasons. We’re pretty sure you will thoroughly enjoy our products anyway. Download and fill out the Merchandise Return form from the link below.  Please submit the Merchandise Return form along with the damaged items and a copy of your original invoice. Please allow 2-3 weeks from the return shipped date for your account to be credited. Shipping and handling charges are not refundable.


Merchandise Return Formclick here.


How can I change my order?
Contact us by e-mail at customerservice@glamandglits.com.  Any difference in price requires a refund and submission of a new order.


Can I use any brand of monomers with acrylic?
Yes, you sure can.


Do we carry sample sizes?
Unfortunately, we do not carry sample sizes of our product. However customers are always welcome to purchase smaller or individual colors on the Glam and Glits website. You won’t be disappointed.


How does Mood Effect work?
The 48 playful shades change color based on your body temperature, your mood, the heat of your coffee cup, or even while you’re holding an ice cold smoothie.


How many sets can be done from each 1oz bottle of acrylic powder?
There are 10-20 sets, depending on the length of the nail and how much product is being used.


What type of topcoat should I use for the acrylics?
Any UV or LED top coat will work. However the LED will work best because it will make it shine more brilliantly


What are the most popular mood effect colors for gel polish?
Every color in our mood effect collection is one of a kind but our most popular are:

ME1003 ALTERED STATE
ME1015 CONSEQUENCES
ME1019 BACKFIRE
ME1031 DRAMA QUEEN


Why is there a white film when I mix the acrylic powder with a monomer?
A lot of the colors in the Naked Collection are very light pastels. In order for us to achieve that look we use white acrylic and just a little color pigment. Since the white powder is more dominant than the color pigment it is probably what is causing the white film on your brush. Keep stroking with a wet brush until it settles and the powder will settle into one color.


Are your glitter acrylics solvent resistant?
Yes, our glitter acrylics are solvent resistant.


Is your products cruelty free?
Yes, our products are cruelty free. We believe in beauty without cruelty.


Is there a catalogue or poster that I can use at my salon?
We do have catalogs, but they are given solely to distributers. However, a poster would look fabulous in your salon let us know and we will send you one for a small shipping fee. 


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